all orders orders are processed in our san francisco store within 24-48 hours after an order is received. we ship via USPS priority insured (or express, if requested). please note that express shipments must be received and processed by 1pm PST in order to go out the same day, otherwise it will be shipped the next business day (please call the clinic at 415-525-2458 to ensure we process your order the same day if you are wanting express). orders placed after 12noon PST on a saturday, anytime on a sunday or major holiday will be processed and shipped the next business day. you will receive email tracking information as soon as the shipping label is created in our system.